AUBet77 Privacy Policy for Malaysian Players

Introduction and Scope

This Privacy Policy applies to personal information processed through the AUBet77 website, account interface, customer support channels, promotional systems and payment functions. It applies whether a person is browsing public pages, registering an AUBet77 account, placing a wager, completing identity verification or requesting assistance.

In this policy, “personal information” means information that identifies an individual or can reasonably be connected with an identifiable individual. “Processing” includes collecting, recording, organising, storing, reviewing, using, transferring, restricting and deleting personal information.

Information AUBet77 Collects

AUBet77 may collect account information such as your full name, date of birth, username, residential address, email address, mobile number and preferred language. AUBet77 may also record account settings, support history, responsible gambling preferences and communications concerning your use of the platform.

Transaction records may include deposit and withdrawal amounts, payment method type, bank or e-wallet reference, transaction time, account balance and status. When players use Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank or Hong Leong, AUBet77 may receive confirmation details from the relevant payment provider.

Betting records may include stakes, odds, selected markets, game sessions, wins, losses and bonus activity. Technical information can include IP address, browser type, operating system, device identifiers, login timestamps, approximate location and security events.

Account and Identity Verification

AUBet77 may request documents to verify identity, age, address, payment ownership or source of funds. Verification records may include a Malaysian identity document, passport, driving licence, recent utility bill, bank statement, payment screenshot or selfie used to confirm document ownership.

These checks help AUBet77 prevent underage participation, account fraud, identity theft, payment abuse and money laundering. AUBet77 is intended only for players aged 21 and above, and age verification may be required before account features or withdrawals are made available.

Players should upload documents only through the authorised AUBet77 verification process. Passwords, complete card security codes and unrelated financial records should never be sent to customer support.

Purposes and Basis of Processing

AUBet77 processes personal information where necessary to provide requested services, fulfil contractual obligations, comply with applicable requirements, protect legitimate business interests or act on valid consent. Depending on the circumstances, information may be used to:

• Create, maintain and secure an AUBet77 account.
• Confirm player eligibility and complete KYC checks.
• Process MYR deposits, withdrawals and account adjustments.
• Settle EPL, Liga Super Malaysia, UFC, live football and casino activity.
• Detect fraud, collusion, duplicate accounts and unauthorised access.
• Operate deposit limits, cooling-off periods and self-exclusion controls.
• Respond to support questions and resolve account complaints.
• Improve platform performance, accessibility and service reliability.

Payments and Financial Information

AUBet77 uses transaction information to credit deposits, review withdrawals, issue eligible refunds, reconcile balances and investigate payment disputes. AUBet77 does not require players to disclose online banking passwords or complete payment-card security codes.

Payment providers process certain information under their own operating and security procedures. AUBet77 may exchange the minimum information necessary to confirm a transaction, establish ownership, prevent fraud or meet a lawful request. Payment references may be retained after a transaction is completed where required for accounting, dispute resolution or security monitoring.

Cookies and Similar Technologies

AUBet77 may use cookies, local storage and comparable technologies to maintain login sessions, remember preferences, support security functions and understand how website features perform. Essential cookies are required for core services such as authentication, account navigation and fraud prevention.

Performance records may help AUBet77 identify slow pages, browser errors or navigation issues affecting players in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam and other Malaysian locations. Such information is used to improve service quality rather than determine gambling outcomes.

Browser controls may allow players to remove or block cookies. Disabling essential cookies can prevent AUBet77 login, account security or payment features from functioning correctly.

Communications and Marketing

AUBet77 may send service messages concerning account verification, transaction status, security alerts, policy changes or responsible gambling controls. These operational communications are necessary for account administration and may continue even where optional marketing has been declined.

Promotional communications may be sent where permitted and according to recorded player preferences. A player may ask AUBet77 to stop optional marketing. Such a request does not close the account or prevent essential service notices.

AUBet77 does not knowingly direct gambling promotions to persons under 21 or to players whose self-exclusion status prohibits promotional contact.

Disclosure of Personal Information

AUBet77 does not sell personal information. Information may be disclosed to service providers that support identity verification, payments, fraud prevention, website hosting, customer service, game delivery, security or professional advice. These providers receive only information reasonably required for their assigned function.

AUBet77 may also disclose information where required to comply with a lawful order, protect player safety, investigate suspected crime, enforce the Terms & Conditions, establish legal claims or defend the rights and security of AUBet77 and its users.

If business ownership or operational structure changes, relevant records may be transferred subject to appropriate confidentiality and data protection safeguards.

International Data Processing

Some AUBet77 service providers may operate systems outside Malaysia. Where personal information is processed internationally, AUBet77 seeks to use contractual, technical and organisational safeguards appropriate to the nature of the information and the processing risk.

International processing does not remove the protections described in this Privacy Policy. Access remains limited to authorised functions, and providers are expected to follow documented security and confidentiality obligations.

Data Retention

AUBet77 retains personal information only for as long as reasonably necessary for the purpose for which it was collected and for applicable legal, accounting, security, dispute and responsible gambling requirements. Different record types may therefore have different retention periods.

Closing an AUBet77 account does not always permit immediate deletion. Identity, transaction, self-exclusion, fraud investigation and complaint records may need to be retained after closure. When retention is no longer required, records are deleted, anonymised or placed beyond ordinary operational use.

Information Security

AUBet77 applies access controls, secure connections, monitoring, account verification and internal handling procedures designed to protect personal information. Access is restricted according to role and operational need.

No online system can guarantee absolute security. Players can reduce risk by choosing a unique password, enabling available account protection, signing out on shared devices and notifying AUBet77 promptly about suspicious login or payment activity.

If AUBet77 identifies a personal data incident that creates a material risk, affected players and relevant authorities may be informed where notification is required.

Accuracy and Player Responsibilities

Players must provide accurate registration and verification details and update AUBet77 when important information changes. Incorrect contact information can prevent security notices, withdrawal updates or account recovery instructions from reaching the intended player.

Personal information belonging to another individual must not be used to create or operate an AUBet77 account. Shared devices should be secured, and documents should not be sent through unprotected public messaging channels.

Children and Age Restrictions

AUBet77 services are not intended for anyone under 21. AUBet77 does not knowingly permit underage account use and may suspend access while age is verified. If information relating to an underage individual is identified, AUBet77 may close the account, restrict transactions and remove the information where retention is not legally required.

Parents and guardians should use device controls and keep payment credentials secure where minors can access shared phones, tablets or computers.

Changes to This Privacy Policy

AUBet77 may revise this Privacy Policy to reflect service developments, security improvements, new payment arrangements or changes in applicable obligations. The effective date will be updated when a revision is published.

Where a change materially affects how AUBet77 handles personal information, an additional website or account notice may be provided. Continued use after the effective date acknowledges the updated policy, subject to any consent requirement that applies to a specific processing activity.